Appointment and cancellation policy

Booking

You can book online 24/7. When you book you accept this policy, our Terms and the Treatment consent and health page. You'll receive a confirmation by email (and by text if you asked) with a link to change or cancel.

Changes and cancellations

You can change or cancel free of charge up to 24 hours before your appointment using the link in your confirmation.

Within 24 hours of your appointment, contact us directly.

No-shows and late arrivals

If you don't come to your appointment without notice, we may ask for a deposit on future bookings. If you arrive late we'll do our best, but your treatment may be shortened so the next client isn't delayed, and the full price applies.

If we need to cancel

If we have to cancel or move your appointment, we'll let you know as soon as possible.

Safety comes first

If on the day of your appointment your skin or health makes a treatment unsafe (for example a sunburn, an active infection or a recent procedure), we may reschedule or adjust it. When that happens because of information you didn't share in advance, the late-cancellation rule may apply.

Questions

Write to us with any question about this policy before booking.