Refund policy
Last updated: October 20, 2026
Services
Because treatments are personal services, a service that was performed is not refundable. If you are not happy with a result, tell us within 72 hours: we will review it with you and, when appropriate, offer a correction or adjustment at no cost. Your health and safety always come first.
Deposits
Deposits follow our Appointment and cancellation policy: refunded in full if you cancel more than 24 hours before your appointment, and they may be kept for late cancellations or no-shows.
Packages
You can ask for a refund of the unused sessions of a package at any time while it is valid. We subtract the sessions you already used at the regular single-session price (without the package discount) and refund the rest. If your package has an end date, it is shown when you buy it and in your receipt; tell us before it ends if you need more time and we will try to help. Packages are personal and can't be transferred unless we agree.
Gift cards
Our gift cards do not expire and have no fees. They can be used for services, packages or products in our studio. They are not refundable or exchangeable for cash, except where the law requires it. Treat the code like cash: we can't replace a code that someone else used.
Online store products
Products bought in our online store are sold by Euro L Beauty LLC; their Shipping and returns policy applies.
How refunds are paid
Approved refunds go back to the original payment method: card payments within 5–10 business days (depending on your bank), and cash or other methods by the same method or as credit, as you prefer.
Talk to us first
If there is a problem with a charge, contact us before disputing it with your bank and we will solve it quickly: +17865694367 · 123 Test St, Miami, FL, 33101. This policy does not limit any right you have under consumer-protection law.